Shipping Policy

IMPORTANT:
Due to the complexity of shipping, we currently can't accurately calculate your shipping costs in the Checkout. Shipping costs will be calculated after your order is placed and invoiced separately. If you would like a quote before checking out, please contact us.

1.1       At Tile Supply’s sole discretion delivery of the Goods will take place when:

1.1.1               the Customer takes possession of the Goods at Tile Supply’s address; or

1.1.2               the Customer takes possession of the Goods at the Customer’s nominated address (in the event that the Goods are delivered by Tile Supply or Tile Supply’s nominated carrier); or

1.1.3               the Customer’s nominated carrier takes possession of the Goods in which event the carrier will be deemed to be the Customer’s agent.

1.2       Any date of delivery advised by Tile Supply is an estimate only and subject to change and delay.

1.3       At Tile Supply’s sole discretion, the costs of delivery are:

1.3.1               in addition to the Price; or

1.3.2               included in the Price; or

1.3.3               for the Customer’s account,

and Tile Supply will advise the Customer of the costs of delivery.

1.4       The Customer will make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged, Tile Supply will be entitled to charge a reasonable fee for storage and/or redelivery.

1.5       Where the Customer (or its nominated carrier or agent) collects the Goods, the Customer:

1.5.1               will collect Goods at the Tile Supply’s nominated pick up area and comply with all site requirements and directions of Tile Supply;

1.5.2               is responsible in all respects for the loading, unloading and securing of the Goods and compliance with the laws regarding the transit of such Goods;

1.5.3               indemnifies Tile Supply for any loss, damage or claim that may occur to its people, property or invitees as a result of the Customer’s collection of the Goods.

1.6       Delivery of the Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purposes of these Terms & Conditions.

1.7       Where the Customer expressly requests Tile Supply to either:

1.7.1               leave Goods outside Tile Supply’s nominated business premises for collection; or

1.7.2               to deliver the Goods to an unattended location,

such Goods will be left at the nominated location at the Customer’s sole risk.

1.8       Tile Supply may, in its sole discretion, deliver the Goods by separate instalments. Each separate instalment will be invoiced by Tile Supply and paid by the Customer in accordance with these Terms & Conditions.

1.9       The Customer will take delivery of the Goods tendered notwithstanding that the quantity so delivered will be either greater or lesser than the quantity purchased provided that the Price will be adjusted pro rata to the discrepancy.  Tile Supply will advise the Customer where the Goods tendered in any one unit are greater than a five percent (5%) discrepancy.

1.10    The failure of Tile Supply to deliver Goods by a certain date will not entitle either party to treat these Terms & Conditions as repudiated.

1.11    Tile Supply will not be liable for any loss or damage whatsoever due to failure by Tile Supply to deliver the Goods (or any of them) promptly or at all, where due to circumstances beyond the control of Tile Supply. 

1.12    The Customer acknowledges and agrees that lead times for the supply of certain Goods vary between suppliers and type of Good and delays can occur which are out of the control of Tile Supply.  Tile Supply will not be liable in any respect for any delays on delivery of any Good.

2.1       Returns of a Good will only be accepted provided that:

2.1.1           the Customer has complied with these Terms & Conditions; and

2.1.2           Tile Supply has agreed in writing to accept the return of the Goods; and

2.1.3           the Goods are returned at the Customer’s cost within seven (7) days of the delivery date;

2.1.4           a Customer pays Tile Supply’s current restocking/handling fee and any charges incurred by Tile Supply for the return of the Goods (including but not limited to freight costs of return of Goods to suppliers and supplier handling fees); and

2.1.5           the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

2.2       Tile Supply will not be liable for defects or the deterioration of Goods which, in the opinion of Tile Supply have been caused by careless or improper handling, negligence, misuse or non-adherence to storage and handling requirements.

2.3       Tile Supply will not accept the return of Goods for credit. 

2.4       Tile Supply will not accept return or credit for:

2.4.1           non-stocklist items

2.4.2           Goods ordered from overseas;

2.4.3           Goods made to the Customer’s specifications; and/or

2.4.4           Goods that are used, unpackaged or installed.