Return and Refund Policy

10.           DEFECTS

10.1.             The Customer shall inspect the Goods on delivery and shall within two (2) days of delivery (time being of the essence) notify Tile Supply of any alleged defect, shortage in quantity, damage or failure to comply with the description or quotation.

10.2.             The Customer shall afford Tile Supply an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way.

10.3.             If the Customer shall fail to comply with this clause the Goods shall be presumed to be free from any defect or damage.

10.4.             For defective Goods, which Tile Supply has agreed in writing that the Customer is entitled to reject, Tile Supply’s liability is limited to either (at Tile Supply’s discretion) replacing the Goods or repairing the Goods except where the Customer has acquired Goods as a consumer within the meaning of the ACL or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.

10.5.             The Customer acknowledges and agrees to the following and that the below do not constitute defects and are common occurrences for such products:

10.5.1.       due to the nature of the Goods being sold, the colour, nature and size of Goods may vary from batch to batch (or from any sample provided) due to manufacturing processes and the Customer will make no claim against Tile Supply in the event of such variations;

10.5.2.       Goods which are natural stone may contain, display or be subject to microchipping on its edges, shelling, variations in colour, size, pattern, veining, markings, grain structure, texture, porosity, weight, surface and finish and fading or changing of colour over time;

10.5.3.       Goods which are engineered may contain, display or be subject to slight variations in colour, shade, pattern, marking, texture and finish and may fade or change colour over time, variations in calibration or optical effects such as hazing or smudging at varying light sources and at differing angles.

 

11.        RETURNS

11.1.        Returns of a Good will only be accepted provided that:

11.1.1.           the Customer has complied with these Terms & Conditions; and

11.1.2.           Tile Supply has agreed in writing to accept the return of the Goods; and

11.1.3.           the Goods are returned at the Customer’s cost within seven (7) days of the delivery date;

11.1.4.           a Customer pays Tile Supply’s current restocking/handling fee and any charges incurred by Tile Supply for the return of the Goods (including but not limited to freight costs of return of Goods to suppliers and supplier handling fees); and

11.1.5.           the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

11.2.        Tile Supply will not be liable for defects or the deterioration of Goods which, in the opinion of Tile Supply have been caused by careless or improper handling, negligence, misuse or non-adherence to storage and handling requirements.

11.3.        Tile Supply will not accept the return of Goods for credit. 

11.4.        Tile Supply will not accept return or credit for:

11.4.1.           non-stocklist items

11.4.2.           Goods ordered from overseas;

11.4.3.           Goods made to the Customer’s specifications; and/or

11.4.4.           Goods that are used, unpackaged or installed.